Terms and Conditions of Service

Last updated: July 20, 2026

1. Store identification

The website klevuno.pt and the Klevuno online store are operated by the merchant identified on the Contact Information page.

Throughout these Terms, the expressions "Klevuno", "we", "our", and "store" refer to the merchant responsible for operating the store.

These Terms and Conditions govern access to the website, the use of its content, and the purchase of products provided by Klevuno.

2. Acceptance of Terms

By browsing the website, creating an account, or making a purchase, the user declares to have read and understood these Terms and Conditions.

These Terms also include, where applicable:

• Return and refund policy;
• Privacy policy;
• Shipping policy;
• Cookie policy;
• Contact information;
• Legal notice.

No provision in these Terms limits or excludes the rights legally attributed to the consumer.

3. Use of the store

To make a purchase, the customer must be at least 18 years old or have authorization from their legal guardian.

The user undertakes to:

• provide true, complete, and up-to-date information;
• not use the website for illegal or fraudulent purposes;
• not interfere with the security or operation of the store;
• not introduce viruses, malicious code, or other harmful elements;
• not copy, exploit, or reproduce store content without authorization.

Klevuno may restrict access to the website when there are well-founded indications of fraud, abuse, illegal use, or security compromise.

4. Products

We strive to present products with clear information, photographs, and descriptions as accurate as possible.

Displayed colors may vary slightly depending on the screen, device, or settings used by the customer.

The indicated dimensions are approximate, and minor variations may occur due to the manufacturing process.

Contextual or demonstration photographs are illustrative. The exact content of the packaging is indicated on the respective product page.

5. Availability

Products are subject to availability at the time of order.

If, after a purchase, it is found that a product cannot be supplied, we will inform the customer and proceed with a full refund of the amount paid for the unavailable product.

The display of a product on the website does not constitute a guarantee of permanent availability.

6. Prices

Prices are presented in Euros and include applicable taxes, unless expressly stated otherwise.

Shipping costs and other potential charges are presented before the completion of the purchase.

Klevuno may change product prices for future orders. Changes do not affect already confirmed orders.

If there is an obvious error in the price or characteristics of a product, we will contact the customer before shipping. The customer may confirm the purchase with the corrected information or cancel it and receive a full refund.

7. Orders

To make a purchase, the customer must:

1. select the product and its variant;
2. add the product to the cart;
3. provide the requested data;
4. select the shipping and payment method;
5. confirm that the order implies a payment obligation.

After completing the purchase, the customer will receive a confirmation via the provided email address.

The confirmation should be saved, as it contains important information about the order.

8. Refusal or cancellation of orders

Klevuno may refuse or cancel an order when there is:

• product unavailability;
• obvious error in price or description;
• payment refused or unconfirmed;
• well-founded suspicion of fraud;
• abusive use of promotions;
• impossibility of delivery to the indicated address;
• legal obligation or determination by a competent authority.

If an already paid order is canceled by Klevuno, a refund of the corresponding amount will be issued.

9. Payments

Available payment methods are presented at checkout.

Payments are processed through Shopify and its respective payment service providers. Klevuno does not directly receive or store complete credit card data.

The customer is responsible for ensuring they are authorized to use the chosen payment method.

10. Promotions and discounts

Promotions are subject to the conditions presented on the website, including dates, covered products, usage limits, and any minimum requirements.

Unless expressly stated, discounts are not convertible into cash and may not be combinable.

Klevuno may cancel the undue application of a discount when it results from technical error, manipulation, or use contrary to its respective conditions.

11. Shipping and delivery

Currently, Klevuno delivers to addresses in Portugal, under the terms indicated in the Shipping Policy.

The estimated delivery time is presented on the website or at checkout. This timeframe is an estimate and may be affected by weekends, holidays, peak demand periods, weather conditions, customs procedures, or carrier delays.

The customer must provide a complete and correct address.

The risk of loss or damage remains Klevuno's responsibility until the moment the customer, or a third party indicated by them, physically receives the order, except when the customer directly contracts a carrier different from the options provided by the store.

12. Delays and non-delivery

If the order significantly exceeds the estimated delivery time, the customer should contact us so that we can check the situation.

In case of definitive non-delivery, the rights provided for in consumer protection legislation will apply, including, where applicable, the cancellation and refund of the order.

13. Right of free resolution

For distance purchases, the consumer has 14 consecutive days after receiving the order to communicate their intention to cancel the purchase, without needing to provide a reason.

The procedure, conditions, legal exceptions, and applicable costs are described in the Returns and Refunds Policy.

The exercise of this right does not prejudice rights related to defective, damaged, or different products from those ordered.

14. Legal guarantee and conformity

Products sold to consumers are covered by the legal guarantee of conformity applicable in Portugal.

For new movable goods, Klevuno is responsible for non-conformities that appear within three years after delivery.

A product may be considered non-conforming when, among other situations:

• it does not match the description presented;
• it does not have the advertised characteristics;
• it is not suitable for the normal use of a product of the same type;
• it is delivered damaged;
• it has an original defect.

Depending on the situation and legal requirements, the consumer may be entitled to repair, replacement, proportional price reduction, or contract termination.

The warranty does not cover damages caused by incorrect use, accident, normal wear and tear, unauthorized alterations, or failure to follow usage instructions.

15. Returns, exchanges, and refunds

Returns and refunds are processed in accordance with the Returns and Refunds Policy.

Products should not be sent without the customer having previously contacted Klevuno and received the respective instructions.

Products sent to an unauthorized address may not be received or correctly identified.

16. Customer accounts

When the store allows account creation, the customer is responsible for:

• keeping their data updated;
• protecting their password and access credentials;
• reporting any unauthorized use;
• not allowing third parties to use the account fraudulently.

Klevuno may suspend an account when there are well-founded indications of security compromise, fraud, or violation of these Terms.

17. Intellectual property

The content of the website, including texts, logos, graphic elements, photographs, videos, visual structure, and Klevuno's identity, are protected by applicable law.

It is not permitted to copy, modify, distribute, publish, sell, or exploit such content without prior written authorization, except in cases permitted by law.

Trademarks, images, and content belonging to third parties remain the property of their respective owners.

18. Comments and communications

If the customer sends reviews, comments, photographs, or other contributions, they declare to possess the necessary rights to do so.

Content will not be accepted if it is:

• illegal, offensive, or discriminatory;
• false or misleading;
• violates third-party rights;
• contains personal data of other individuals without authorization;
• contains viruses, abusive advertising, or fraudulent messages.

Klevuno may moderate or remove content that violates these rules, without affecting the legally recognized rights of users.

19. Third-party services and links

The store uses third-party services, including the Shopify platform, payment methods, carriers, and analytical tools.

These services may be subject to their own terms and policies.

The website may also contain links to external pages. Klevuno does not control the content or operation of these pages, but this provision does not exclude any liability legally attributable to it.

20. Personal data

The processing of personal data is carried out in accordance with the Privacy Policy and applicable data protection legislation.

Data is used only for legitimate purposes, including order processing, payments, deliveries, customer support, fraud prevention, and compliance with legal obligations.

21. Website operation

We strive to keep the website available, secure, and up-to-date.

However, temporary interruptions may occur due to maintenance, updates, technical failures, cyberattacks, or events beyond our reasonable control.

Klevuno does not guarantee that the website will be permanently available but will endeavor to resolve any problems as quickly as possible.

No limitation of liability in these Terms excludes mandatory consumer rights or liability that cannot be legally excluded.

22. Complaints

To submit a complaint or request support, the customer should contact us via the form on the Contact page or through the data available in Contact Information.

The customer can also submit a complaint through the Online Complaints Book.

We will endeavor to analyze and respond to complaints within a reasonable timeframe.

23. Alternative dispute resolution

In the event of a consumer dispute, the consumer may resort to the territorially competent Alternative Dispute Resolution entity.

For contracts entered into and executed in the Lisbon Metropolitan Area, the following may be competent:

Lisbon Consumer Conflict Arbitration Centre
Website: www.centroarbitragemlisboa.pt

The consumer can consult the updated list of Alternative Dispute Resolution entities with the Directorate-General for Consumers.

Klevuno recommends that the customer first contact our customer support, so that we can find a direct solution.

24. Applicable law

These Terms are governed by Portuguese law and the applicable rules of the European Union.

In the event of a dispute, the courts determined by the applicable legal rules shall have jurisdiction, without prejudice to the consumer's right to resort to alternative dispute resolution entities.

Nothing in these Terms removes the mandatory protection granted to the consumer by the legislation of the country of their habitual residence when such legislation is applicable.

25. Changes to the Terms

Klevuno may update these Terms to reflect legal, technical, or operational changes.

Changes take effect upon their publication and do not retroactively modify the terms applicable to an order already completed.

The date of the last update will be indicated at the top of this page.

26. Contact

Questions regarding these Terms should be submitted via the form available on the Contact page or through the means published on the Contact information page.